End Users Can't Login?

Here are some solutions to help End Users access SAM's Public Forms: 

1. Verify the URL your client is logging in to.
   • End users should be logging in to SAM's public forms. Their credentials will not work with your SAM site.
2. Have end users send the URL where they have entered the password reset request.
   • Is the end user receiving an email?
3. Review SAM's Sent Email Log under Email Settings Hub to verify is a Password Reset email was sent.
   • If there is a Sending Error, verify your Default Email Account is authenticated.
4. Is the message in the end user's spam folder?
5. Verify the end user's name and email are on their client record in SAM.
6. There is one password per Family/Foster Family record. When there are multiple parents/providers, all end users will share a password to enter their record. Ensure end users share when passwords change.