Managing Users & Getting Support

It is now the last leg of our journey here together. We've shown you the basics of the system, laid out your process, customized your workflow, and documented your SAM site. The last, but not least, item on our agenda is to show you how to manage your users and how to get support.

Managing Users

Once you have finalized your system, you can start adding other users and have them start their own journey in SAM. As you saw in one of the first guides we sent out, we showed you how to add users, but what happens when you have 20+ users? That can be hard to manage. That's why we have created the Security Center.

Security Center

The Security Center shows

• All users that have access to your site
• Their permissions
• When, where, and how they last logged into your site.

Notes

Reach Out!

The best client implementations of SAM have been when your team has partnered with us along the way. In those cases, we'll be familiar with your process and can support your SAM Leads in presenting the process when you share it with your team. 

We understand that SAM is an important part of your daily workflow. Your support requests and projects are very important to us. Below are more tips to help us respond more efficiently to your support needs:

• View our guide on Getting Help with SAM

• Please allow us time to get back to your requests. If you have specific requirements for time frames, or an emergency, please of course let us know.

• Please create only one support ticket for your question or project. If you need to add information or additional questions to that ticket, no need to create a new one, just reply back to the message in your email inbox or on the existing ticket in the portal.

• We’re continuing to update the User Guides to be more comprehensive and easily searchable. You may be able to find a quick answer to your question by clicking “Help” at the top of your SAM home page and searching the guides by topic.

• For faster assistance scheduling a support call: please book a time for your call through our website.

Your projects and support requests are our top priority. We will continue to keep the lines of communication open and welcome any feedback that you have for us.