Articles in this section

Multi-Factor Authentication (MFA)

Avatar
Vera Weikel
  • Updated
Follow

Multi-Factor Authentication is a security method that requires you to provide two or more verification factors to access your account, ensuring even stronger security.

 

1. Login as Usual - Access SAM using your existing username and password.

2. MFA Activation -  After entering your credentials, you will receive a prompt to activate MFA. This involves confirming your identity by entering a 6-digit code.

3. Code Delivery by email - SAM will send a unique 6-digit code to your registered email address. Be sure to check your inbox for an email from us containing this code. To ensure you receive our emails promptly, consider adding hello@mysamdb.com to your email contacts or safe sender list.

4. Code Entry - Enter the 6-digit code into the space provided on the login page to complete login. 

 

Option to Register this Device

SAM Leads can allow users of their organization's SAM site to register their devices. This allows SAM to remember that user's device for a set period of time, rather than enter an MFA code at each login.

 

Setup Register this Device

In SAM, click Settings (gear icon) > Security Center > Forms Security Settings (sidebar) > click value for Security | MFA Allows Register Device to edit > click checkbox to update to 'Yes' > Save

Set Register Device Number of Days to either 1 day, 7 days, or 30 days depending on your security policies. 

Please note: InReach Solutions' best practice for MFA is to require the code at each login. Your team is responsible for updates to this setting. 

 

Important Notes 

  1. MFA Code is required by default at EVERY Login 
  2. SAM's Support Team will never ask for your MFA Code 
    • This code is strictly for your personal use and should not be shared with anyone, including SAM Support or any other personnel. If you receive any such requests for your MFA code, please disregard the request and immediately report the incident to our support team.
  3. Invalid or Expired MFA Code
    • If you encounter an issue where the MFA code you've entered is either incorrect or expired, return to the login page and enter your credentials again to receive a new code. We recommend copying and pasting the code directly from your email. 
  4. Security Email Required 
    • It's essential to have your Security Email Address correctly entered. This is accessible when giving login access to SAM to Person Records under Edit Login/Permissions. When adding a new Person, the Security Email Address is set by the Work Email by default, if entered. 

 

 

Suspended Emails 

If the email provider that sends MFA emails gets a bounce back, the email address may go onto a suspension list. The email address may be marked as temporary or permanent. If the address is permanent, the email provider will no longer send emails to this email address. SAM's Support team will be notified and we will notify a SAM Lead on your team to respond to the issue. 

Related articles

Comments

0 comments

Article is closed for comments.

Powered by Zendesk