Users are automatically logged out after a period of inactivity as a security precaution. Also, users are automatically logged out if they login from another device/browser. The period of inactivity is determined by your administrator who can increase or decrease the setting. By default, this setting is 120 minutes.
Specific Users can have a different timeout amount from the default setting, by setting the "Override Session Timeout in Minutes" field on the "Person Restricted Info" table, so you could allow some users to be logged in longer before being automatically logged out.
Note: Automatic logout is different than browser time-outs, which your users may experiance if they keep an edit form, such as a Case Notes edit form, open for a long time. We suggest saving edit forms often, as browser settings and internet connection issues can result in unrepairable data loss.
Change the Automatic Logout Time:
- Click on Security Center from the Home Page or Settings screen.
- Click Advanced Options > Forms Security Settings.
- Change the Session Timeout in Minutes to a lower value for greater security or a higher value for less security but more convenience for the users.
Troubleshooting Logout Issues
If users are being logged out prematurely then it could be because they have another device that is auto-logging in, which a feature of some password-managers. For example, if a user signs in on their phone, it would sign out the user on their computer, but if the computer has a password-manager that is setup to auto-login, it will logout the user on their phone.