To submit a support request:
There are two ways to submit a support request:
1) Click on "Support" from your SAM site and fill out the form. This creates a support ticket which when responded to, will appear in your email. Make sure to include a link to the form, checklist, template, page, etc. that you're asking about.
2) Send an email to email@example.com . Again, make sure to include a link to the form, checklist, template, page, etc. that you're asking about and give as much detail as possible.
The Zendesk/support ticket admin portal:
If you are a SAM admin and are curious about the status of a ticket, have additional information to add, or want to look into billable work done by our team, you can use the admin portal to find out more information about any ticket within your organization.
So far access to organization tickets is limited to billing and admin contacts listed in our records for your agency. To grant additional access, submit a support request via your SAM site and let us know the name and email of the person who needs access to organization tickets (all users can view their own tickets by default).
Getting there & logging in:
You can reach the new portal at inreachsolutions.zendesk.com
Zendesk is the platform we use to handle support tickets. You can create / login to your Zendesk account using the link above and your organizational email:
From there, click on your name at the top, then Activities.
Use the organization tab to view all organization tickets:
The SAM admin portal:
SAM Admins can access account information with InReach Solutions online.
Click here to access the form, (or you can find the link in the footer of our website) then enter your organization's email address on file / password.
Links on the sidebar allow you to view information about those topics or link to Support and guides.