Below are email FAQ's. If you need further assistance, contact SAM support or your organization's IT department.
Do I need to have my email window open?
No. Email Importing works when Outlook and SAM are closed, and even when your computer is off.
If I change my email password, do I need to change anything in SAM?
Yes. You need to modify your Email Importing Settings.
Can Email Importing use the BCC field?
No. SAM can only match with the Sent, To and CC fields.
How long do I need to wait before my emails are imported into SAM?
Email importing runs nightly, so they should appear the day after you enable email importing.
If we delete an email from our inbox will it continue to show in SAM under Communications?
It depends, if the email has already been imported, then it's imported. You can delete it from the Communication record. If you delete the message from the inbox prior to being imported, then it should not be imported.