These settings must be entered to allow all users to send emails and prior to enabling Auto Actions that email notifications from SAM.
It is recommended for users to input their individual User Email Sending Settings, but when they don’t, the default settings will be used.
NOTE: These settings need to be updated when the username or password is changed or if there's a transition of SAM Admins.
Enter your default email sending settings
- Click Settings from the sidebar of the Home Page > Default Email Sending Settings.
- Enter the requested information. Your IT Network Administrator will be able to provide you with SMTP Server Settings.
- Once the info is entered and saved, an email will be sent to confirm the settings to the email address entered.
Please keep in mind that the Default email address that you use to send from will probably get quite a few replies from the families who get the automated emails so you may not want an employee's direct email account to be the default, but rather a generic info@ or support@ email address.
The User for Default Email Account will receive pop-ups to confirm Auto Action emails when the email is being sent from the Default email account or if not specified in the Auto Action.
Email Sending Error Alerts
Common SMTP server settings
Your IT Network Administrator will be able to provide you with specific SMTP server settings.
|Provider||SMTP Server||Port Number|
|Office 365||smtp.office365.com||587(SSL required)|
|Google Suite||smtp.gmail.com||465 (SSL required)|
|1 and 1||smtp.1and1.com||587(SSL required)|
Don't Forget! Reset the password when changes happen.
It is common for users to reset the password to their email accounts and forget to update them in SAM, so we have a built-in email notification system to alert users when their email sending fails. When SAM tries to send an email out and it fails, SAM will then try to email the user using their "Work Email" field on their Person record. The email subject will start with "SAM Email Sending Error", and the body will contain the details of the failed email, with the "Technical Error Message" at the very bottom of the body. If the "Default Email Sending Settings" are not working, then SAM will try to email the "User for Default Email Account", in addition to the Email Address used for the Default Email Sending Settings.
Your Default Email Sending Settings are crucial to the proper functioning of your SAM, so you should update your email sending setting right away after you receive an alert that your Default Email Sending Settings are not working.
SAM passes emails to your server via SSL (encryption) when your Email Server supports SSL and you've entered those settings in Default Email Sending Settings. Once SAM passes the email to your Email Server, the security of the email is beyond SAM's scope.